Help
Need help?
Most problems have a quick fix. If yours doesn't, a person at Shareish will help.
Common problems
Quick fixes
My payment didn't go through
Nothing has been taken if you saw an error. Check the card number, expiry date and security code, then try again, or try Apple Pay, Google Pay or a different card. If your bank says the money has left your account but you didn't get a receipt, wait a few minutes and check your email, including junk. Still stuck? Contact us and we'll look it up.
I didn't get my receipt
Check your junk folder first. The receipt goes to the email you gave when you replied. Still missing after ten minutes? Contact us with your name and the party, and we'll check the payment and send it again.
I can't find my link
Look in the message or group chat where the invitation first arrived, and open it again. Your link takes you back to your reply, the address and, if you haven't given yet, the gift screen. Can't find it? Ask the parent to send the party link again.
I gave the wrong amount, or want my gift back
Contact us with the party and what you'd like changed. We can refund all or part of a gift. A part refund doesn't include the service fee. A full refund of everything you paid does. The refunds page has the details.
I'm a parent and I can't finish setting up payments
Stripe checks who you are before it can pay you, and it asks for your name, address and bank account. If it needs more, it says what. You can stop and come back. Your invitation will be waiting. If Stripe won't accept your details, contact us and we'll help you work out why.
I want my information deleted
Contact us and say so. The privacy policy explains what we remove and what we have to keep.
Also see the questions and answers, refunds and safety.